13864 - ServiceNow Engineer (onsite) - Tallahassee, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Required:
• Availability to work 100% of the time at the Client’s site in Tallahassee, FL (required);
• Experience with configuring, designing, and developing in the ServiceNow Platform (3+ years);
• Experience with data extractions and conversions;
• Experience with State and Federal laws applicable to the implementation of an information technology solution;
• Experience with development in JavaScript, HTML, XML, Json, and SQL;
• Experience integrating with Microsoft;
• Experience integrating with a third-party system;
• Experience with using Discovery to populate the CMDB, implementing Service Mapping for business service visualization;
• Experience with implementing Service Mapping for business service visualization;
• Experience with CSM;
• Experience with industry and State information technology requirements;
• Experience in Project Management;
• Experience with State procurement and contract monitoring requirements;
• ServiceNow Certifications: Certified System Administrator (CSA); Certified Application Developer (CAD).
Preferred:
• Experience with configuring, designing, and developing in the ServiceNow Platform (5+ years);
• Experience with data extractions and conversions;
• Experience with Performance Tuning;
• Experience with Data Security;
• Experience configuring custom email templates;
• Experience with implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanisms;
• ServiceNow Certifications: Certified Implementation Specialist - IT Service Management (CIS-ITSM); Certified Implementation Specialist - Customer Service Management (CIS-CSM).
Responsibilities:
• Configure, integrate, and implement ServiceNow modules and functionality, including Case Management, Change Management, and Incident Management;
• Develop ServiceNow workflows and flows;
• Implement and configure the Service Level Management platform from ServiceNow;
• Configure dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent;
• Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations;
• Participate in defect management and triage functions, working cross-functionally to resolve issues;
• Maintain detailed documentation of application design and code generation techniques.