13864 - ServiceNow Engineer (onsite) – Tallahassee, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client
Required:
• Availability to work 100% of the time at the Client’s site in Tallahassee, FL (required);
• Experience with configuring, designing, and developing in the ServiceNow Platform (3+ years);
• Experience with data extractions and conversions;
• Experience with State and Federal laws applicable to the implementation of an information technology solution;
• Experience in development with JavaScript, HTML, XML, Json, and SQL;
• Experience integrating with Microsoft;
• Experience integrating with a third-party system;
• Experience using Discovery to populate the CMDB and implementing Service Mapping for business service visualization;
• Experience with CSM;
• Project Management experience;
• Experience with State procurement and contract monitoring requirements;
• Experience with industry and State information technology requirements;
• Experience with State procurement and contract monitoring requirements;
• ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD).
Preferred:
• Experience with configuring, designing, and developing in the ServiceNow Platform (5+ years);
• Experience in Performance Tuning;
• Experience in Data Security;
• Experience with configuring custom email templates;
• Experience with implementing security policies using ACLs (Access Control Lists), roles, groups, and authentication mechanisms;
• ServiceNow certifications: Certified Implementation Specialist - IT Service Management (CIS-ITSM), Certified Implementation Specialist - Customer Service Management (CIS-CSM).
Responsibilities:
• Configuring, integrating and implementing ServiceNow activities
• Developing ServiceNow workflows and flows
• Implementing and configuring the Service Level Management platform from ServiceNow
• Configuring dashboards, automated workflows, flows, self-service portal, live chat, and virtual agent
• Performing ServiceNow CSM upgrades, including module configuration, integration testing, and customizations
• Participating in defect management and triage functions, working cross-functionally to resolve issues
• Maintaining detailed documentation of application design and code generation techniques
Why apply?
• Gain experience in the company where employees represent a true diversity of backgrounds and talents and are the agency’s most valuable assets;
• Enjoy an enriching professional and supportive work environment with generous benefits;
• Receive access to great educational resources on financial security and benefit from investing in your own financial state with every hour of your work with this Client;
• Work with a great team of professionals in a friendly and relaxed work atmosphere;
• Benefit from multiple project extensions;
• Receive support and advice from Vitaver consultants who are already working at our Client’s site;
• Get extra cash by participating in the Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.