14420 - Sr. Technology Support/Technician (onsite) – Ocoee, FL


Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client; With availability to travel to remote locations to provide support as needed.
Only candidates able to relocate as required should apply to avoid removal from future consideration.

PR908726-R174928
Required:
• Availability to work 100% onsite at the Client’s site in Ocoee, FL (required);
• Experience monitoring and maintaining systems using tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM);
• Experience with applications such as MS Teams, Zoom, and GoTo;
• Experience diagnosing hardware, software, or network-related problems and implement repair or replacement plans;
• High school diploma or equivalent.

Preferred:
• Experience with Microsoft Teams Rooms certified equipment and coordinating audiovisual setups;
• IT Enterprise experience;
• Additional IT certifications or relevant higher education.

Responsibilities:
• Assist with asset tracking and maintain detailed documentation of IT resources and remediations;
• Handle the installation, configuration, and troubleshooting of enterprise IT resources;
• Identify technical issues and recommend strategies to increase operational efficiencies;
• Work closely with other areas of the IT department on various projects and initiatives;
• Provide top-tier service with clear, concise communication and diligent follow-through for all customer requests;
• Utilize tools like ServiceNow to manage incidents and update application platforms;
• Ability to lift up to 50 pounds.

PR908734-R174991
Required:
• Availability to work 100% onsite at the Client’s site in Ocoee, FL (required);
• Experience in customer service and quality assurance (2 years);
• Supervisory experience managing staff and projects (1 year);
• Experience using a ticketing system to manage support requests and monitor trends;
• Strong technical troubleshooting skills with hardware and software issues;
• Experience with help desk processes and service management principles.
• High school diploma or equivalent.

Preferred:
• IT Enterprise experience;
• Additional certifications or relevant higher education.

Responsibilities:
• Manage day-to-day activities, including prioritizing support, delegating work, and ensuring efficient service delivery;
• Serve as the main escalation point for incidents, requests, and customer service-related issues;
• Responsible for the daily operations of the team, aiming to quickly triage and route incoming issues to the appropriate support groups;
• Involved in performance assessments, report creation, metrics monitoring, and documentation for process and workflow improvements;
• Assist with monitoring and tracking inventory for the Information Technology cost center. Monitor and report trends, including security incident awareness;
• Responsible for training and supporting the team to enhance customer service experiences;
• Ability to lift up to 30 pounds.