14502 - Manager, Financial Systems Support (Hybrid, 4 days per week onsite) – Miami, FL
Start Date: ASAP
Type: Full-time direct employment with Vitaver Staffing Client
Work Setting: Hybrid role with preference for Miami-based candidates onsite four days per week. Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:
• Availability to work 4 days per week at the Client’s site in Miami, FL (required);
• Experience with Oracle EBS R12.2 Financials in both Technical and Functional areas (7–10 years).
• Experience with Oracle EBS modules including GL, AP, AR, PO, FA, and CE (7–10 years). GL and AP required; PO preferred.
• Experience supporting global EBS environments and multi-currency financial setups.
• Experience with incident management and coordinating with third-party support providers (e.g., TCS) to meet SLAs.
• Experience with Problem Management and performing Root Cause Analysis (RCA) to address recurring issues.
• Experience with Change Request (CR) management, including impact analysis and presentation to Change Review Boards (CRB).
• Experience managing Oracle Service Requests (SRs) and escalating issues with Oracle management.
• Experience reviewing technical solutions and performing code reviews to ensure solution quality.
• Experience leading a financial systems support team and managing day-to-day operations for accounting period closures.
• Bachelor’s Degree in Computer Applications or a similar field.

Responsibilities:
• Be able to remain in a stationary position at a desk and/or computer for extended periods of time.
• Oversee change requests daily, including review of implementations, impact analysis, and obtaining necessary board approvals.
• Communicate with brand representatives to prioritize incidents and highlight changes impacting multiple global brands.
• Manage and escalate Oracle Service Requests (SRs) to ensure timely responses for urgent technical issues.
• Identify recurring incidents through Root Cause Analysis and suggest proactive remediation to reduce future occurrences.
• Assist in the implementation and smooth transition of new financial functionalities or tools into the production support environment.
• Lead the Oracle Financials support team to ensure successful monthly and yearly accounting period closures.

Why apply?
• Work with one of the largest global vacation and cruise providers and a recognizable brand
• Be a part of a diverse multicultural team and thrive in a fun and inclusive work environment dedicated to providing memorable and affordable vacations
• Work with the leader in cutting-edge technology and programming
• Be certain in your future as our Client is a stable and growing company with increasing revenue
• Receive plenty of coaching and support from the team and current Vitaver consultants

Enjoy a comprehensive employee benefits program:
• Get paid on a bi-weekly basis
• During the 1st year of employment – prorated amount of PTO and Sick Time. After – 14 days of PTO annually and 10 days of sick time annually
• Eight paid holidays & Floating Holiday annually
• Maternity Leave – Up to 10 Weeks Paid and Parental/Adoption Leave – up to 4 weeks paid
• Available health, dental, vision plans
• Expanded Employee Assistance Program (EAP) – 5 free counseling sessions per person, per year + unlimited 24/7 assistance
• Flexible spending account
• 401K retirement savings plan
• Employee Stock Purchase plan
• Short and long-term disability plan
• Cruise benefits
• Discount and complimentary memberships (various complimentary memberships, discount cards and passes: theme parks, various restaurants, wholesale clubs, car rental agencies and cell phone providers)

Onsite perks:
• Fitness center
• Child Development Center
• Café and coffee shop
• Learning Resource Center (LRC)
• Discounted dry-cleaning service
• Fuel service & car wash