14479– Human-Centered Design Consultant (ServiceNow) (onsite) – Juno Beach, FL

Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Only candidates able to relocate as required should apply to avoid removal from future consideration.

Required:
• Availability to work 100% of the time at the Client’s site in Juno Beach, FL (required);
• Experience in Human-Centered Design (HCD) and ServiceNow projects.
• Experience in HCD methodologies such as design thinking, experience blueprinting, and insight synthesis.
• Experience with ServiceNow functionalities, workflows, and user experience best practices.
• Experience conducting usability testing and using research methods to validate designs.
• Experience with Figma.

Responsibilities:
• Lead and participate in experience benchmarking and usability testing to ensure ServiceNow solutions meet user needs.
• Conduct user and channel behavior analysis to inform design decisions.
• Perform qualitative and quantitative research to gather actionable insights.
• Develop personas and journey maps that reflect user needs and expectations.
• Identify and address challenges through root cause analysis.
• Collaborate on experience blueprinting and value modeling to enhance solution impact.
• Facilitate design thinking workshops and cocreation sessions with stakeholders

Why apply?
• Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company;
• Work with a great team of professionals and learn newest technologies and approaches;
• Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation;
• Benefit from multiple projects extensions;
• Receive support and advice from Vitaver consultants who are already working at our Client’s site;
• Get extra cash by participating in Vitaver Successful Completion Bonus Program;
• Always get paid in full and on time.