14246 - Customer Support Technician (onsite) – Deland, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 9 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Required:
• Availability to work 100% of the time at the Client’s site in Deland, FL (required);
• Experience with Microsoft products, including operating systems, Office suite, and Outlook in a networked environment;
• Experience with computer software, hardware, and firmware relative to personal computers, local area networks (LAN), and wide area networks (WAN);
• Experience in installing and providing technical support for audio-visual equipment, including projection systems, LCD TV systems, wireless presentation devices, and video conferencing equipment;
• Experience troubleshooting on various manufacturers of computers, peripherals, and audio-visual equipment;
• Experience with iPhone and Android smartphones.
Responsibilities:
• Serve as primary support for conference room and huddle space meeting room projection and LCD monitor display systems, including Polycom video conferencing and teleconferencing equipment;
• Conduct or coordinate initial installation, configuration, routine maintenance, and tracking of equipment, including maintaining an inventory of replacement bulbs and loaner projectors;
• Set up and configure wePresent wireless presentation devices to approved standards, ensuring firmware, startup screens, and instructional materials are updated;
• Provide training on the use of audio-visual equipment and serve as a technical advisor for the purchase of new equipment and conference room renovation planning;
• Assist the Workstation Support Supervisor in troubleshooting specialized applications, such as Enterprise Electronic Document Management System (EEDMS), Primavera, and other engineering or department-developed applications;
• Assist with standard workstation support issues, PC replacements, and generating reports from SCCM on specialized software installs and licensing;
• Assist in setting up and supporting iPhone and Android smartphones.