14240 - ServiceNow Architect (onsite) – Tallahassee, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12+ months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client.
Required:
• Availability to work 100% of the time at the Client’s site in Tallahassee, FL (required);
• Experience in IT product development and lifecycle management, including managing timelines, release planning, feature delivery, and post-deployment support (7+ years);
• Experience leading complex, multi-team product or technology solution delivery in high-tech or government environments (5+ years);
• Experience with ServiceNow development, implementation, and enhancement, including workflows, modules, and system integrations;
• Experience managing CMDB structure, data quality, and governance;
• Experience with ServiceNow Discovery tool implementation, including automated asset discovery, data validation, and integration;
• Experience with collaborative tools such as SharePoint 365, Microsoft Project, and Azure DevOps;
• Experience with government IT governance requirements, including Florida IT rules (60GG-1 through 5, F.A.C.);
• ServiceNow System Administrator Certification.
Preferred:
• Experience in prototyping, technical evaluation, solution testing, or validating releases for production readiness;
• Experience integrating continuous improvement practices and incorporating user feedback into product enhancements;
• Experience in government IT programs or large-scale enterprise projects, including coordination of multi-vendor teams;
• Certified Implementation Specialist (CIS) – ServiceNow;
• Project Management Professional (PMP) certification;
• ITIL Foundation or Agile/Scrum certification.
Responsibilities:
• Oversee ServiceNow product development from planning through implementation and post-deployment support;
• Manage product development timelines, feature delivery, and release schedules;
• Translate business requirements into actionable development and delivery plans;
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders, and vendors;
• Define, implement, and monitor application governance policies for ServiceNow modules and integrations;
• Provide oversight for platform configuration, enhancement, and integration activities, ensuring adherence to ServiceNow best practices;
• Manage or coordinate CMDB structure, data quality, and governance processes.