Start Date: ASAP Type: Temporary Project Estimated Duration:6 months with possible extensions Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work. This is a non-negotiable requirement from the client
Required: • Availability to work 100% of the time at the Client’s site in Miami, FL (required); • Experience in data science, preferably in customer service, utilities, or a related industry (3+ years). • Experience in Python/R, SQL, and data visualization tools (Tableau, Power BI). • Experience with machine learning (scikit-learn, TensorFlow, PyTorch) and NLP. • Masters or PhD degree in Data Science, Computer Science, Statistics, or a related field.
Preferred: • Experience with cloud platforms (preferable AWS) and big data tools (Spark, Hadoop).
Responsibilities: • Analyze large datasets from customer service interactions (call logs, chat transcripts, surveys, billing data, etc.) to identify trends and pain points. • Build machine learning models to predict customer next best action, service outages, and high-risk accounts. • Develop recommendation systems to personalize customer interactions and improve issue resolution. • Use AI and automation to improve customer service workflows (e.g., chatbots, routing optimization). • Collaborate with IT and operations teams to integrate data-driven solutions into customer service platforms. • Apply clustering techniques to segment customers based on behavior, preferences, and service needs. • Design targeted retention and engagement strategies using data insights.
Why apply? • Gain experience with one of the world's largest solar and wind energy providers, which last year briefly became the most valued U.S. energy company; • Work with a great team of professionals and learn newest technologies and approaches; • Enjoy our Client’s wonderful campus with top-notch facilities for work and recreation; • Benefit from multiple projects extensions; • Receive support and advice from Vitaver consultants who are already working at our Client’s site; • Get extra cash by participating in Vitaver Successful Completion Bonus Program; • Always get paid in full and on time.