12476 – Client Technologies Technician (onsite) – Tallahassee, Lake Butler, FL
Start Date: ASAP
Type: Temporary Project
Estimated Duration: 12 months with possible extensions
Work Setting: 100% of the time at the Client’s site. No telecommuting or remote work.
Required:
• Availability to work 100% of the time at the Client’s site in Miami, Tallahassee, or Lake Butler, FL (required);
• IT work experience with demonstrated working knowledge of the basic hardware and software products and problems solving troubleshooting skills (3-5 years) or (1-2 years for entry role);
For senior role:
• Experience in the provision of Tier 2 Customer Support for desktop computers, printers, scanners, etc (2+ years):
• Experience installing, troubleshooting, and supporting desktop applications and operating systems, including Windows Operating System (OS), Office, Outlook, and Internet Explorer;
• Experience installing and troubleshooting computer hardware and software, including PCs, printers, and peripherals in both a network and standalone environment;
• Valid driver's license.
For Junior Role:
• Experience installing computer hardware and software, including personal computers (PC), printers, and peripherals in both a network and standalone environment (1+ year);
• Experience installing and troubleshooting clients in a Microsoft networking environment (1+ year);
• Experience installing, troubleshooting, and supporting desktop applications and operating systems (OS), including Windows Office Suiter’s OS, Microsoft Office, Outlook, and Internet Explorer;
• Experience with Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
• Experience installing, diagnosing, and repairing hardware, including scanners, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals.
Preferred:
For senior role:
• Experience solving computer problems over the phone and troubleshooting PC and peripheral-related problems;
• Experience in Transmission Control Protocol/Internet Protocol (TCP/IP) protocols;
• Experience with installing and troubleshooting 3270 emulation software;
• Experience installing, diagnosing, and repairing hardware to include, but not be limited to, hard drives, Random Access Memory (RAM), processors, Compact Disc Rewritable (CD-RW), Digital Versatile Disk Rewritable (DVD-RW), multimedia kits, and other peripherals;
• Experience using imaging software for deploying desktop PCs;
• Experience providing Voice over Internet Protocol (VoIP) phone support;
• Experience providing Virtual Private Network (VPN) client support;
• Experience working for a criminal justice agency and working on supporting end users with IT standards in a criminal justice environment.
For Junior Role:
• Experience supporting computers in a criminal justice environment;
• Experience working in a call center environment; and
• Experience in Active Directory user administration
Responsibilities include but are not limited to the following:
• Configure and install software for IT user desktops and laptops;
• Install and provide support for mobile devices;
• Install and provide support for Department and vendor network equipment, including switches, Wireless Access Points (WAP), etc.;
• Install or terminate network cabling;
• Perform Personal Computer (PC) imaging, configuration, and installations for both Department staff and inmate PCs;
• Participate in the installation and rollout of new software packages, upgrades, and new desktop hardware;
• Maintain desktop software and hardware.