12668 – Customer Support Technician (onsite) – Boca Raton, FL
Start Date: ASAP Type: Temporary Project Estimated Duration:12 months with possible extensions Work Setting: onsite
Required: • Availability to work 100% at the Client’s site in Boca Raton, FL (required);
• IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products (1+ years);
• Experience with Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11;
• Experience with Mobile Device support;
• Experience with Audio Visual support;
• Virtual Desktop experience;
• Travel to remote locations to provide support, as needed;
• Ability to lift 50 pounds.
Preferred: • IT Enterprise experience; • Experience with Virtual Meeting Applications knowledge (MS Teams, Zoom, GoTo, etc.); • Experience with Audiovisual Equipment knowledge (Microsoft Teams Rooms certified equipment);
• High school diploma or equivalent; additional certifications or relevant education
Responsibilities include but are not limited to the following:
• Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners;
• Assists in coordinating audiovisual setups and video conferencing support;
• Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM);
• Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed;
• Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software;
• Assists in coordinating audiovisual setups and video conferencing support;
• Participate in after-hours (evening & weekend) on-call rotation